Privacy Policy

Luthieri UG Privacy Policy

1. Introduction

Your privacy is essential to us. This Privacy Policy explains how Luthieri UG collects, uses, and protects your personal information in compliance with the EU’s General Data Protection Regulation (GDPR).

2. Data Collection

We collect personal data that is necessary to create accounts, manage listings, and facilitate communication between users. This data includes:

  • Account Information: Name, email, location, and password.
  • Communication Records: Messages sent through the platform.
  • Listing Details: Instrument and bow information provided by luthiers.

3. Purpose of Data Processing

Luthieri UG processes personal data for the following purposes:

  • To facilitate platform functions: enabling account creation, messaging, and listings.
  • For customer support: to respond to user inquiries and offer support.
  • To improve our services: to optimise platform features and user experience.

4. Third-Party Service Providers

Luthieri UG collaborates with third parties as part of our service:

  • YouTube and Vimeo: For video integration. Users linking to these services must adhere to the respective terms and conditions.
  • Stripe: For payment processing. All payment data is managed by Stripe and subject to their Privacy Policy.

5. Data Security and Storage

Luthieri UG is committed to data security and uses AWS to store data in compliance with EU GDPR standards. We implement encryption, access control, and other security measures to protect your data from unauthorised access.

6. Data Retention

We retain user data as long as necessary to provide our services and comply with legal obligations. Upon request, users may delete their accounts and associated data, unless retention is required by law.

7. User Rights

Under GDPR, users have rights regarding their personal data:

  • Access: You can request a copy of your data.
  • Rectification: Correct any inaccurate data.
  • Erasure: Request deletion of your account and personal data.
  • Restriction: Restrict processing of your data in certain cases.
  • Data Portability: Receive a copy of your data in a structured format.

To exercise these rights, please contact us at luthieri.web@gmail.com.

8. Changes to This Privacy Policy

Luthieri UG may periodically update this Privacy Policy to reflect changes in legal requirements or our data practices. We will notify users of significant updates.

9. Contact

For any questions or concerns about our Privacy Policy, please contact us at luthieri.web@gmail.com.