Frequently Asked Questions

This page provides help with the most common questions about Luthieri.

By category:

Musicians

  • How do I search for instruments or bows on Luthieri?

    You can search for instruments, bows, or services by using the search bar on the Luthieri platform. You can refine your search using filters based on instrument type, bow type, or luthier services, along with options for location, price, and more.
  • Can I filter my search by location, price, or other criteria?

    Yes, you can filter your search based on various criteria such as location, price, instrument size or bow montage, condition, and more. This helps you find the instrument, bow, or service that meets your specific needs.
  • How do I contact a luthier about an instrument, bow, or service?

    Once you’ve found an instrument, bow, or services with a luthier you’re interested in, you can message the luthier directly through our secure in-platform messaging system. You’ll need to create a free account to access this feature.
  • Is it free to create a musician account on Luthieri?

    Yes, creating a musician account on Luthieri is completely free. With your account, you can contact luthiers, access full details like instrument and bow prices, and leave reviews after an interaction with a luthier.
  • Why do I need an account to see instrument prices?

    To ensure that only serious buyers and musicians have access to detailed listings, including prices, we require users to create an account. This helps us maintain the quality of interactions on the platform.
  • Can I leave a review of the luthier I interacted with?

    Yes, after interacting with a luthier through the platform, you can leave a review. All reviews are subject to approval to ensure they are legitimate and fair.
  • Does Luthieri handle payments or transactions for instruments or services?

    No, Luthieri does not handle payments or transactions. Musicians and luthiers arrange transactions directly between themselves. The platform acts as a marketplace to facilitate connections, not transactions.
  • What should I do if the instrument or bow doesn’t match the description?

    If the instrument or bow you receive doesn’t match its description, we encourage you to communicate directly with the luthier to resolve the issue. Since Luthieri does not handle transactions, it’s important to clarify these details before making a purchase.

Luthiers

  • How does Luthieri support luthiers in building visibility and trust?

    At Luthieri, we understand the importance of traditional relationships and craftsmanship in the luthier community. Our platform is designed to complement these established practices rather than replace them. By showcasing your work through detailed listings and genuine customer reviews, Luthieri helps you reach a broader audience of musicians who may not have discovered you otherwise. Our platform upholds the trust-based values fundamental to luthiers. Our review system is tailored to reflect the high standards of the craft, showcasing genuine feedback from musicians. By working with us, you gain a partner in reinforcing your credibility, while also expanding your reach. Luthieri is here to support your success, maintaining the personal connections central to your business as you grow.
  • How do I create a luthier account on Luthieri?

    To create a luthier account, you can apply directly (here) through our platform. After an initial review of your details and approval, you will be able to easily list your instruments, bows, and services on Luthieri.
  • What information should I include in my instrument, bow, or service listings?

    Your listings, your choice. Listings should showcase your work and the best way to do this is by including detailed descriptions, photos, condition, price, and any relevant certificates or documentation. Providing as much detail as possible helps musicians make informed decisions and places the spotlight rightfully on your work. We also encourage you to provide audio samples and video samples to give potential buyers a fuller sense of the instrument’s sound and appearance. (Audio samples should be uploaded in MP3 or WAV format with a length of up to 1'30’’; videos can be uploaded via a link to YouTube or Vimeo with a length of up to 1'30’’)
  • Is there a fee for listing my instruments or services on Luthieri?

    Yes, there is a subscription fee for luthiers who wish to list their instruments, bows, and services on Luthieri. We offer several subscription tiers to accommodate different needs: {need to change the tiers to yearly, not monthly} * Basic Tier (€15/month): This plan allows you to post up to 2 items and includes a list of services provided. * Standard Tier (€29/month) - most popular: With this tier, you can list up to 5 items and benefit from enhanced visibility, including the option to include one audio sample and one video, as well as priority support. * Premium Tier (€49/month): This plan provides all of the features of the Standard Tier and allows you to post unlimited items. Each tier is designed to help you maximise your reach to musicians while providing a structured path to showcase your work effectively. Choose the tier that best suits your needs and start connecting with potential buyers today!
  • Can Luthieri help with creating and posting my instrument listings?

    Yes, Luthieri offers an additional service where a team member will come to your workshop, take professional photos, gather detailed information about each instrument or bow, and create the listings on the platform for you. This service is designed to save you time and ensure your instruments are presented at their best. Pricing details are available upon request.
  • How does Luthieri help me reach more customers?

    Luthieri provides visibility by listing your products and services on a platform specifically designed for musicians seeking high-quality instruments, bows, and services. We also promote your work through personalised profiles, filters, and reviews.
  • Can I communicate directly with potential buyers through the platform?

    Yes, you can communicate with musicians directly using the in-platform messaging system. This allows you to answer questions and arrange appointments or viewings with potential buyers.
  • Are there restrictions on who can join the platform as a luthier?

    Yes, due to legal and business considerations, only luthiers with businesses within the European Union can join the platform. Exceptions may be considered for countries within the European Economic Area (EEA) or those with special agreements with the EU.
  • What should I do if a buyer leaves a review?

    You will be notified when a review is left on your profile. Reviews can only be left by musicians who have interacted with a luthier through the platform. All reviews are subject to approval to ensure they are genuine and constructive. If you believe the review is unfair or incorrect, you can directly contact the Luthieri team to discuss the situation.

Others

  • What is Luthieri and how does it work?

    Luthieri is an online marketplace that connects luthiers with musicians seeking instruments, bows, or services. Luthiers can list their offerings, and musicians can search, contact, and arrange transactions directly with them through the platform.
  • Is Luthieri available outside the European Union?

    Currently, Luthieri is available only to luthiers based in the European Union. However, musicians from any country can use the platform to find instruments, bows, or services.
  • How is my personal information and data protected?

    Luthieri takes your privacy seriously. We use industry-standard security protocols to protect your personal information and ensure that your data is not shared with third parties without your consent.
  • How do reviews work on Luthieri?

    Reviews can only be left by musicians who have interacted with a luthier through the platform. All reviews are subject to approval to ensure they are genuine and constructive.